Shipping
From your request to final delivery — what happens at each step, and what you will see when you track your shipment.
Our Process
Every shipment follows the same eight steps. Each one matches a status you will see on the tracking page.
Step 01
Request a quote or book with our team. Once the service, route and details are confirmed, your shipment is registered and receives its tracking number.
Tracking status: Shipment Created
Step 02
We check the paperwork and prepare your shipment for transport, and schedule the pickup with you.
Tracking statuses: Awaiting PickupProcessing
Step 03
Your cargo is collected from your address, or received when you drop it off at one of our facilities.
Tracking statuses: Picked UpReceived at Facility
Step 04
Your shipment moves through our network by road, air or sea. Each recorded stop appears in the tracking history.
Tracking statuses: In TransitArrived at Transit Facility
Step 05
International shipments are reviewed by customs in the destination country. We coordinate the documentation and clearance.
Tracking statuses: Customs Documentation RequiredCustoms ClearanceCustoms InspectionCustoms HoldCustoms Cleared
Step 06
The shipment reaches the destination facility and is prepared for final delivery.
Tracking status: Arrived at Destination Facility
Step 07
Your shipment is on its way to the delivery address.
Tracking statuses: Out for DeliveryDelivery Attempted
Step 08
The shipment has been delivered. Its tracking history stays available for your records.
Tracking status: Delivered
About tracking updates
Tracking shows the latest recorded event for your shipment — it is not live GPS. The “Last updated” time tells you when the most recent event was recorded.
Other updates you may see: Held at FacilityDelayedReturnedCancelled
Good packaging protects your goods and keeps your shipment moving without delays.
International shipments must clear customs in the destination country. Accurate paperwork — a clear description of the contents, their value, and the sender and recipient details — helps avoid delays.
Duties and taxes, where applicable, depend on the destination country and the goods shipped. Our team coordinates customs documentation and clearance; see Customs Clearance for details.
Request a quote to get started, or track a shipment that is already on its way.