Shipping Policy

This Shipping Policy explains the general shipping, transportation, delivery, tracking, customs, packaging, and related procedures applicable to services provided by Interspace Shipping LTD (“Interspace Shipping,” “we,” “us,” or “our”).

This policy is intended to work alongside our Terms & Conditions and Privacy Policy. Shipment-specific terms, quotations, carrier requirements, applicable laws, and written agreements may also apply.

1. Our Shipping Services

Interspace Shipping LTD provides shipping and logistics services for individuals and businesses.

Depending on availability and destination, our services may include:

• Ground transportation
• Trucking
• Domestic shipping
• North American transportation
• Air freight
• International air cargo
• Sea freight
• Ocean shipping
• Freight forwarding
• Warehousing
• Customs-related coordination
• Package handling
• Logistics management
• Delivery services
• Customized transportation solutions

The services available for a particular shipment depend on the origin, destination, cargo type, weight, dimensions, transportation requirements, applicable regulations, and carrier availability.

2. Domestic and International Shipping

We may provide transportation services between locations within Canada and internationally.

International shipping may involve transportation through multiple countries, facilities, carriers, airports, ports, customs authorities, warehouses, and delivery networks.

A shipment’s route may therefore change from the originally expected route when operational, customs, security, or transportation circumstances require an alternative route.

3. Shipping Methods

3.1 Ground Transportation

Ground transportation may be used for domestic and North American shipments.

Depending on the service selected, ground transportation may include:

• Pickup
• Truck transportation
• Facility transfers
• Distribution-center processing
• Final-mile delivery

3.2 Air Freight

Air freight is available for qualifying shipments where air transportation is appropriate.

Air freight may be suitable for:

• Time-sensitive cargo
• International shipments
• Commercial shipments
• Documents
• Packages
• Other eligible cargo

Air transportation is subject to applicable airline, airport, customs, security, and dangerous-goods requirements.

3.3 Sea Freight

Sea freight may be available for international cargo.

It may include:

• Containerized cargo
• Commercial freight
• Large shipments
• Bulk cargo
• Full-container shipments
• Less-than-container-load shipments where available

Transit times for sea freight can vary considerably depending on ports, vessel schedules, customs processing, weather, congestion, and other circumstances.

4. Shipment Booking

Customers may request a shipment through our website, customer portal, by contacting our representatives, or through another authorized booking method.

To arrange a shipment, customers may be required to provide:

• Sender information
• Recipient information
• Origin
• Destination
• Shipment type
• Package count
• Weight
• Dimensions
• Contents description
• Declared value
• Preferred service
• Required documentation
• Pickup information
• Delivery information

We may request additional information where necessary to determine whether a shipment can be accepted.

5. Accurate Shipment Information

Customers are responsible for providing accurate shipment information.

This includes accurately declaring:

• What the shipment contains
• Quantity
• Weight
• Dimensions
• Value
• Sender
• Recipient
• Origin
• Destination
• Required customs information

Incorrect information can result in:

• Shipping delays
• Additional charges
• Customs issues
• Recalculation of shipping costs
• Rejection of the shipment
• Return of the shipment
• Additional handling requirements

6. Weight and Dimensions

Shipping charges may depend on actual weight, dimensional weight, volume, package count, or other applicable pricing criteria.

The final charge may therefore differ from an initial estimate if the actual shipment differs from the information originally provided.

Customers should provide accurate measurements whenever possible.

For air freight and other services where dimensional weight applies, the applicable carrier or service calculation may determine the billable weight.

7. Packaging Requirements

Customers are responsible for properly preparing and packaging shipments unless professional packaging has been purchased from Interspace Shipping.

Packaging should be:

• Strong enough for the contents
• Suitable for the shipment’s weight
• Properly sealed
• Suitable for the transportation method
• Capable of withstanding normal handling
• Properly labeled where required

Fragile goods should be appropriately protected.

Liquids and other materials requiring special containment should be packaged in accordance with applicable requirements.

8. Packaging Services

Where available, Interspace Shipping may provide packaging or packaging assistance.

Packaging services may be subject to additional charges.

The customer should provide accurate information about the contents and characteristics of the goods so that appropriate packaging can be selected.

9. Prohibited and Restricted Items

Customers must not submit prohibited goods for transportation.

Examples of goods that may be prohibited or restricted include:

• Illegal drugs
• Explosives
• Certain firearms and ammunition
• Certain weapons
• Stolen goods
• Counterfeit goods
• Illegal wildlife products
• Hazardous materials
• Certain chemicals
• Undeclared dangerous goods
• Goods prohibited by customs authorities
• Goods prohibited by applicable carrier rules
• Goods prohibited by applicable law

The exact list of prohibited and restricted goods may vary by:

• Origin
• Destination
• Carrier
• Transportation method
• Applicable law
• Customs requirements

Customers should contact Interspace Shipping before attempting to ship an item about which they are uncertain.

10. Dangerous Goods

Dangerous goods must be declared before shipment.

Depending on the material, special requirements may apply for:

• Packaging
• Labeling
• Documentation
• Handling
• Transportation
• Storage

Interspace Shipping may refuse a dangerous-goods shipment if applicable requirements cannot be satisfied.

Customers must not conceal, mislabel, or incorrectly describe dangerous goods.

11. Customs Documentation

International shipments may require customs documentation.

Depending on the shipment, documentation may include:

• Commercial invoice
• Packing list
• Product description
• Declared value
• Import/export documentation
• Certificates
• Permits
• Origin documentation
• Other regulatory documents

Customers are responsible for providing accurate information and documents required for their shipment.

12. Customs Clearance

Where customs-related services are offered, Interspace Shipping may coordinate customs clearance or work with customs brokers and other authorized parties.

Customs authorities remain responsible for customs decisions.

A shipment may be:

• Inspected
• Held
• Delayed
• Assessed for duties or taxes
• Subject to additional documentation requirements
• Released
• Refused
• Seized where authorized by law

Interspace Shipping cannot guarantee a particular customs outcome or clearance time.

13. Customs Duties and Taxes

International shipments may incur:

• Import duties
• Taxes
• Customs fees
• Brokerage fees
• Inspection fees
• Government charges
• Storage charges
• Other applicable charges

Unless specifically stated otherwise in the applicable quotation or shipping agreement, customers should not assume that customs duties and taxes are included in the shipping price.

The person responsible for these charges may depend on the shipment terms, destination, applicable law, and agreement between the parties.

14. Shipping Rates

Shipping prices may be calculated based on factors such as:

• Origin
• Destination
• Shipping method
• Weight
• Dimensions
• Volume
• Package count
• Cargo type
• Delivery requirements
• Fuel or transportation costs
• Customs requirements
• Additional services

An online estimate or preliminary quote may not represent the final charge if the actual shipment differs from the information provided.

15. Additional Charges

Additional charges may apply where circumstances require additional services or handling.

Examples may include:

• Incorrect address
• Address correction
• Additional delivery attempts
• Storage
• Oversized shipments
• Special handling
• Repackaging
• Customs-related services
• Remote-area delivery
• Return transportation
• Waiting time
• Additional documentation
• Incorrect shipment information

Where applicable, the customer will be informed of additional charges before they are incurred or as soon as reasonably practicable.

16. Pickup

Where pickup service is available, the customer must ensure that the shipment is ready at the agreed location and time.

The shipment may need to be:

• Properly packaged
• Properly labeled
• Accessible
• Accompanied by required documentation

If a pickup cannot be completed because the shipment is not ready or the location cannot be accessed, an additional pickup attempt or fee may apply where applicable.

17. Shipment Processing

After a shipment is received, it may pass through one or more logistics facilities.

Processing may include:

1. Shipment acceptance
2. Package verification
3. Sorting
4. Documentation processing
5. Facility transfer
6. Transportation
7. Customs processing where applicable
8. Destination processing
9. Final delivery

Not every shipment will follow exactly the same route.

18. Shipment Tracking

Each shipment may be assigned a unique tracking number.

Customers can use the tracking number on the Interspace Shipping website to view available shipment information.

The tracking page may display:

• Tracking number
• Shipment status
• Current recorded location
• Origin
• Destination
• Estimated delivery date
• Tracking events
• Date and time of recorded events

19. Tracking Number Generation

Tracking numbers are generated and assigned to individual shipments through our shipment-management system.

A tracking number is intended to identify a particular shipment.

Customers should retain their tracking number throughout the shipping process.

20. Tracking Updates

Tracking events may be added when a shipment:

• Is created
• Is picked up
• Arrives at a facility
• Leaves a facility
• Enters transit
• Reaches a destination country
• Enters customs processing
• Clears customs
• Reaches a delivery facility
• Goes out for delivery
• Is delivered
• Is returned
• Experiences a delay

The exact events available depend on the shipment and transportation service.

21. Tracking Location

The location displayed on our tracking system represents the latest recorded location or logistics event available in our system.

It does not necessarily represent the exact physical position of the package at the moment the customer views the tracking page.

Unless expressly stated otherwise, our standard tracking service is not continuous GPS tracking.

22. Estimated Delivery

Estimated delivery dates are based on available transportation and logistics information.

They may be affected by:

• Weather
• Traffic
• Customs
• Border procedures
• Carrier schedules
• Transportation disruptions
• Incorrect addresses
• Security procedures
• Government requirements
• Recipient availability
• Other circumstances outside our reasonable control

An estimated delivery date is not necessarily a guaranteed delivery date.

23. Delivery Areas

Our shipping network may cover destinations in:

• Canada
• North America
• Europe
• Asia
• Africa
• Middle East
• Other destinations where services are available

Availability varies according to the specific route, shipment, service, carrier, and applicable regulations.

A destination being displayed on our website does not necessarily mean every type of shipment can be transported to that destination.

24. Delivery

Delivery procedures depend on the selected service and destination.

A shipment may be delivered to:

• The recipient
• An authorized person
• A designated delivery location
• A business reception area
• Another authorized location

Additional delivery requirements may apply to certain shipments.

25. Failed Delivery

If delivery cannot be completed, the shipment may be:

• Held for another delivery attempt
• Held at a facility
• Returned to sender
• Subject to additional charges
• Handled according to the applicable carrier or service procedure

Possible reasons include:

• Incorrect address
• Recipient unavailable
• Access problems
• Refusal
• Customs issues
• Missing documentation
• Other delivery restrictions

26. Address Accuracy

Customers must provide a complete and accurate delivery address.

This may include:

• Recipient name
• Street address
• Apartment/unit number
• City
• State/province
• Country
• Postal/ZIP code
• Telephone number where required

Interspace Shipping is not responsible for delays or failed deliveries caused by inaccurate or incomplete information supplied by the customer, except where applicable law provides otherwise.

27. Shipment Delays

Shipments can experience delays.

Possible causes include:

• Weather
• Transportation problems
• Vehicle or equipment issues
• Airport or port congestion
• Customs processing
• Security checks
• Government action
• Documentation problems
• Incorrect shipment information
• Natural disasters
• Other operational circumstances

When appropriate, the tracking system may display a Delayed status and a corresponding tracking update.

28. Storage

If a shipment cannot immediately be delivered or transported, it may be temporarily stored at an appropriate facility.

Storage fees may apply depending on:

• Shipment type
• Destination
• Storage duration
• Applicable service
• Carrier requirements

Customers may be contacted when action is required.

29. Returned Shipments

A shipment may be returned to the sender if:

• Delivery cannot be completed
• The recipient refuses the shipment
• Customs requirements cannot be satisfied
• Required documentation is unavailable
• The shipment contains prohibited goods
• The shipment cannot legally be delivered
• The sender requests a return
• Other applicable circumstances require a return

Return transportation and related charges may apply.

30. Lost or Missing Shipments

If a shipment appears to be missing or has not received an expected tracking update, customers should contact Interspace Shipping with the tracking number.

We may investigate by reviewing:

• Tracking records
• Facility records
• Transportation records
• Delivery records
• Carrier information
• Other relevant information

Investigation times may vary depending on the shipment and circumstances.

31. Damaged Shipments

Customers should inspect shipments upon delivery where reasonably possible.

If a shipment arrives damaged, customers should document the condition and contact Interspace Shipping as soon as possible.

Supporting information may include:

• Tracking number
• Photographs
• Description of damage
• Packaging condition
• Proof of value
• Delivery documentation
• Other relevant information

Claims will be handled according to the applicable shipping agreement, carrier requirements, insurance arrangements, and applicable law.

32. Claims

A customer wishing to make a claim relating to a shipment should contact Interspace Shipping as soon as reasonably possible.

A claim may require:

• Tracking number
• Shipment receipt
• Proof of value
• Description of the goods
• Evidence of loss or damage
• Photographs
• Packaging information
• Delivery records
• Other supporting documents

Claim deadlines may apply depending on the applicable service, carrier, insurance policy, contract, or law.

33. Shipping Insurance

Insurance or shipment protection may be available for eligible shipments.

Unless expressly stated otherwise, shipping charges do not automatically mean that the shipment is insured for its full value.

Where insurance is available and purchased, separate terms, conditions, exclusions, limits, and claims procedures may apply.

Customers should confirm coverage before shipping valuable goods.

34. Proof of Delivery

Where available, proof of delivery may include:

• Delivery scan
• Recipient signature
• Electronic confirmation
• Delivery photograph
• Delivery record
• Other confirmation information

The type of proof available depends on the shipping service and destination.

35. International Shipping Responsibilities

For international shipments, customers may be responsible for ensuring that:

• Goods can legally be exported.
• Goods can legally be imported into the destination country.
• Required permits are obtained.
• Customs information is accurate.
• Product descriptions are accurate.
• Declared values are accurate.
• Required documentation is supplied.

Customers should understand the import requirements of the destination country before shipping.

36. Restricted Destinations

Certain destinations may have restrictions because of:

• Government sanctions
• Trade restrictions
• Customs restrictions
• Security concerns
• Transportation limitations
• Carrier restrictions
• Operational limitations

We may refuse or cancel a shipment where transportation cannot lawfully or safely be provided.

37. Shipment Cancellation

A customer may request cancellation before shipment processing reaches a stage where cancellation is no longer possible.

Whether cancellation is possible and whether a refund or fee applies depends on:

• Shipment status
• Services already provided
• Transportation arrangements
• Carrier requirements
• Applicable charges
• Applicable law

Once a shipment has entered transportation, cancellation may no longer be possible.

38. Refunds

Refund eligibility depends on the service purchased, the circumstances of the shipment, applicable agreements, and applicable law.

Certain charges may be non-refundable after services have been performed.

Where a refund is approved, the method and timing may depend on the original payment method and payment provider.

39. Customer Responsibilities

Customers must:

• Provide accurate information.
• Package goods appropriately.
• Declare contents accurately.
• Declare dangerous goods.
• Provide required documentation.
• Pay applicable charges.
• Comply with customs requirements.
• Comply with applicable laws.
• Ensure the recipient information is accurate.
• Avoid shipping prohibited goods.
• Respond to requests for additional information.

40. Interspace Shipping Responsibilities

Where a shipment is accepted, Interspace Shipping will use reasonable operational procedures to process the shipment according to the applicable service.

Depending on the service, this may include:

• Shipment acceptance
• Transportation coordination
• Tracking
• Facility processing
• Delivery coordination
• Customer communication
• Customs coordination where applicable

Our responsibilities remain subject to the applicable shipping agreement, carrier terms, operational limitations, and applicable law.

41. Third-Party Carriers

A shipment may be transported or handled by third-party carriers, logistics providers, airlines, ocean carriers, trucking companies, warehouses, customs brokers, delivery companies, or other service providers.

Their operational requirements and terms may apply to the shipment.

42. No Guaranteed Route

Interspace Shipping may use different transportation routes or facilities when necessary to complete a shipment.

A shipment may pass through intermediate locations that were not specifically shown in the original quotation or estimated route.

The final route may depend on:

• Carrier schedules
• Capacity
• Weather
• Customs
• Operational requirements
• Transportation availability
• Other circumstances

43. Service Availability

Not every shipping service is available in every location.

Service availability may depend on:

• Destination
• Origin
• Package size
• Weight
• Contents
• Transportation method
• Customs requirements
• Carrier availability
• Local regulations

We may decline a shipment that does not meet applicable service requirements.

44. Customer Notifications

Where notification services are available, customers may receive notifications regarding:

• Shipment creation
• Pickup
• Transit
• Facility arrival
• Customs processing
• Delays
• Out-for-delivery status
• Delivery

Notifications may be sent by:

• Email
• Customer portal
• Other supported communication channels

Notification timing may vary.

45. Changes to a Shipment

Changes to a shipment may be requested before transportation begins.

Possible changes include:

• Delivery address
• Recipient information
• Delivery instructions
• Service
• Pickup information

Changes may not always be possible after the shipment has entered transportation.

Additional charges may apply.

46. Shipment Documents

Depending on the service, customers may receive or be required to provide documents such as:

• Shipping labels
• Commercial invoices
• Packing lists
• Customs documents
• Delivery receipts
• Proof of delivery
• Other shipping documentation

Customers are responsible for reviewing documents supplied by them and informing us promptly if information is incorrect.

47. Privacy of Shipment Information

Shipment information may contain personal information relating to senders and recipients.

We process such information according to our Privacy Policy.

Public tracking is designed to provide useful shipment information without unnecessarily exposing private customer information.

48. Changes to This Shipping Policy

We may update this Shipping Policy from time to time.

Changes may be made because of:

• Changes in our services
• Changes in transportation arrangements
• Changes in applicable law
• Changes in carrier requirements
• Changes to our operating procedures

The updated version will include a revised Last Updated date.

49. Relationship With Other Terms

This Shipping Policy should be read together with:

• Interspace Shipping LTD Terms & Conditions
• Privacy Policy
• Applicable quote
• Shipment confirmation
• Service-specific terms
• Carrier terms
• Insurance terms
• Other applicable agreements

Where a shipment-specific written agreement contains terms that differ from this general policy, the shipment-specific agreement may govern that shipment to the extent applicable.

Mandatory legal requirements will continue to apply.

50. Contact Us

For questions about shipping, delivery, tracking, claims, or this Shipping Policy, contact:

Interspace Shipping LTD
Website: https://interspaceshipping.com
Email: info@interspaceshipping.com
Telephone: +1 249-700-9539
Business Address: Canada (Office)
Customer Support: info@interspaceshipping.com