Privacy Policy

Interspace Shipping LTD (“Interspace Shipping,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, use our shipment tracking services, create an account, request a shipping quote, arrange transportation services, contact us, or otherwise interact with our services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. About Interspace Shipping LTD

Interspace Shipping LTD provides shipping, freight-forwarding, transportation, logistics, warehousing, customs-related coordination, and shipment tracking services.

Our website may allow users to:

• Learn about our shipping services
• Request a shipping quote
• Create and manage an account
• Create or manage shipments
• Track shipments using a tracking number
• View shipment status and tracking history
• Contact customer support
• Submit support requests
• Upload or receive shipment-related documents
• Receive shipment notifications
• Communicate with Interspace Shipping representatives

2. Information We Collect

We may collect different types of information depending on how you use our website and services.

2.1 Information You Provide Directly

You may provide information when you:

• Create an account
• Request a quote
• Arrange a shipment
• Contact us
• Submit a support request
• Subscribe to communications
• Update your profile
• Submit shipment information
• Upload documents
• Communicate with our employees or representatives

This information may include:

• Full name
• Company name
• Email address
• Telephone number
• Billing information
• Shipping address
• Delivery address
• Country
• City
• State or province
• Postal or ZIP code
• Shipment information
• Package information
• Contents description
• Weight and dimensions
• Declared shipment value
• Shipping preferences
• Tracking number
• Customer service communications
• Information contained in documents submitted to us

Please do not provide information that is unnecessary for the requested service.

3. Sender and Recipient Information

When you arrange a shipment, we may collect information relating to the sender and recipient.

This may include:

• Sender name
• Recipient name
• Company name
• Delivery address
• Telephone number
• Email address
• Country
• City
• State or province
• Postal or ZIP code
• Shipment instructions

If you provide personal information belonging to another individual, such as a recipient, you are responsible for ensuring that you have an appropriate basis or authorization to provide that information to us where required by applicable law.

4. Shipment and Tracking Information

When a shipment is created through our platform, we may collect and store information necessary to manage and track that shipment.

This may include:

• Tracking number
• Shipment type
• Shipping service
• Origin
• Destination
• Current recorded location
• Shipment status
• Shipment date
• Estimated delivery date
• Package count
• Weight
• Dimensions
• Tracking events
• Facility information
• Customs-related status information
• Delivery information
• Proof-of-delivery information
• Shipment-related documents

Our tracking system may display selected shipment information to individuals who enter a valid tracking number.

The public tracking system is designed to provide shipment information without unnecessarily exposing private customer information.

5. Information Collected Through Our Website

When you visit our website, certain technical information may automatically be collected.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Language preferences
• Approximate geographic information derived from IP address
• Pages visited
• Date and time of visits
• Referring website
• Website interactions
• Error and diagnostic information

We may use this information to operate, maintain, secure, and improve our website.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may be used for purposes such as:

• Keeping users signed in
• Maintaining security
• Remembering preferences
• Maintaining sessions
• Understanding website usage
• Improving website performance
• Protecting against fraudulent activity

Some cookies may be essential for the website to function.

Where required by applicable law, we will provide appropriate choices or consent mechanisms for non-essential cookies.

You may also configure your browser to refuse or delete cookies. However, disabling certain cookies may affect the functionality of parts of our website.

7. How We Use Your Information

We may use personal information for legitimate business and service purposes, including to:

• Provide shipping and logistics services
• Create and manage shipments
• Generate tracking numbers
• Provide shipment tracking
• Provide shipment status updates
• Process quote requests
• Communicate with customers
• Respond to inquiries
• Provide customer support
• Manage customer accounts
• Process shipping documentation
• Coordinate transportation
• Coordinate customs-related services
• Manage warehouse and logistics operations
• Provide delivery services
• Send service-related notifications
• Send important account communications
• Prevent fraud and misuse
• Maintain website security
• Troubleshoot technical problems
• Improve our website and services
• Maintain business records
• Comply with legal and regulatory requirements
• Establish, exercise, or defend legal claims
• Enforce our terms and policies

We will not use personal information for purposes materially incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

8. Shipment Tracking

Our website may provide a public shipment-tracking feature.

A customer may enter a tracking number to obtain information about a shipment.

Depending on the shipment and configuration of our tracking system, the tracking page may display information such as:

• Tracking number
• Shipment status
• Current recorded shipment location
• Origin
• Destination
• Shipment date
• Estimated delivery date
• Tracking history
• Recorded shipment events

We seek to avoid displaying unnecessary private information through the public tracking system.

The location shown on a tracking page represents the latest recorded shipment event or logistics location available in our system. It should not be interpreted as continuous GPS tracking unless a specific service expressly provides that capability.

9. Customer Accounts

If you create an account, we may collect and maintain information associated with your account.

This may include:

• Name
• Email address
• Telephone number
• Company information
• Address
• Login credentials
• Account preferences
• Shipment history
• Support history
• Notifications

You are responsible for keeping your account credentials confidential.

You should notify us promptly if you believe your account has been accessed without authorization.

10. Payment Information

Where payments are offered through our website, payment transactions may be processed by third-party payment processors.

Depending on the payment method, we may receive information such as:

• Payment status
• Transaction reference
• Amount
• Currency
• Payment date
• Limited payment information

Unless expressly stated otherwise, we do not intend to store complete payment-card numbers or security codes on our own systems.

Payment information should be handled by the applicable payment provider in accordance with its privacy policy and security practices.

11. Shipping Documents

Customers or authorized users may be able to upload or receive shipment-related documents.

These may include:

• Shipping labels
• Commercial invoices
• Packing lists
• Customs documentation
• Delivery documents
• Proof-of-delivery documents
• Other logistics documents

We may process these documents to provide shipping and logistics services.

Users should not upload unnecessary sensitive personal information.

Access to private shipment documents should be restricted to authorized users and personnel.

12. Customer Support

If you contact us or submit a support ticket, we may collect:

• Name
• Email
• Telephone number
• Tracking number
• Subject
• Message
• Attachments
• Date and time of communication
• Information provided during the support interaction

We use this information to investigate and respond to your request and maintain appropriate customer-service records.

13. Sharing of Information

We may share personal information where reasonably necessary to provide our services, operate our business, or comply with applicable law.

Depending on the circumstances, information may be shared with:

Transportation Providers

Carriers, trucking companies, airlines, ocean freight providers, delivery partners, and other transportation providers involved in fulfilling a shipment.

Logistics Partners

Warehousing, freight-forwarding, distribution, and other logistics partners.

Customs and Government Authorities

Where required for customs clearance, import/export processing, regulatory compliance, or other lawful purposes.

Technology and Service Providers

Companies that provide services such as:

• Hosting
• Database infrastructure
• Email delivery
• Customer support
• Security
• Analytics
• Payment processing
• Document storage
• Website infrastructure

These providers should only receive information reasonably necessary for the services they provide.

Professional Advisers

We may disclose information to lawyers, accountants, auditors, insurers, or other professional advisers when reasonably necessary.

Legal and Regulatory Authorities

We may disclose information where required by applicable law, legal process, court order, government request, or where reasonably necessary to protect our legal rights.

14. International Data Transfers

Because shipping and logistics operations may involve international destinations, service providers, transportation companies, customs authorities, and other organizations located in different countries, your personal information may be processed or transferred across national borders.

Where required by applicable law, we will take appropriate measures when transferring personal information internationally.

15. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

• The type of information
• The purpose for which it was collected
• The nature of the shipping service
• Customer-account requirements
• Legal obligations
• Tax and accounting requirements
• Dispute resolution
• Fraud prevention
• Business and operational requirements

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law and our retention procedures.

16. Information Security

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Security measures may include:

• Access controls
• Authentication
• Password hashing
• Encryption where appropriate
• Secure database practices
• Monitoring and logging
• Administrative access restrictions
• Security updates
• Backup procedures
• Staff access controls

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

17. Password Security

Passwords associated with customer accounts should be securely processed using appropriate password-hashing technology.

We do not intend to store customer passwords in readable plaintext form.

Customers should use strong, unique passwords and should not share their login credentials with others.

18. Children’s Privacy

Our website and services are intended for businesses and individuals who are legally able to use the services.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.

19. Third-Party Websites

Our website may contain links to third-party websites or services.

Examples may include:

• Payment providers
• Transportation partners
• Social media platforms
• Mapping services
• External logistics services

We are not responsible for the privacy practices, content, or security of third-party websites.

You should review the privacy policies of those services before providing them with personal information.

20. Analytics

We may use analytics technologies to understand how visitors interact with our website.

Analytics information may help us understand:

• Which pages are visited
• How visitors navigate the website
• Website performance
• Technical problems
• General usage patterns

Where third-party analytics services are used, their processing may also be governed by their respective privacy policies.

21. Marketing Communications

Where permitted by applicable law, we may send customers information about our services, offers, updates, or other business communications.

You may opt out of marketing communications by using the unsubscribe mechanism provided in the communication or by contacting us.

Opting out of marketing communications does not necessarily stop important service-related communications, such as:

• Shipment notifications
• Account notifications
• Security messages
• Transactional communications
• Important service announcements

22. Your Privacy Rights

Depending on where you live and applicable privacy law, you may have certain rights concerning your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request restriction of certain processing
• Object to certain processing
• Request portability of certain information
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications

These rights may be subject to legal exceptions and limitations.

To exercise applicable rights, contact us using the information provided in the Contact Us section below.

We may need to verify your identity before fulfilling certain requests.

23. Privacy Requests

To protect customer information, we may take reasonable steps to verify that a privacy request actually comes from the person whose information is involved.

We may request additional information where reasonably necessary to verify identity.

We will process privacy requests in accordance with applicable legal requirements.

24. Do Not Track

Some browsers provide a “Do Not Track” setting.

Because there is currently no universally consistent technical standard for responding to all Do Not Track signals, our website may not respond to such signals in every circumstance.

Where required by applicable law, we will comply with applicable browser-based privacy signals and opt-out mechanisms.

25. Business Transfers

If Interspace Shipping LTD undergoes a merger, acquisition, restructuring, sale of assets, financing, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Where required, appropriate notices or protections will be provided.

26. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When changes are made, we will update the “Last Updated” date at the top of this page.

For significant changes, we may provide additional notice where required by applicable law.

We encourage users to periodically review this Privacy Policy.

27. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us.

Interspace Shipping LTD
Privacy Contact: info@interspaceshipping.com
Email: info@interspaceshipping.com
Telephone: +1 249-700-9539
Address: Canada (Office)
Website: https://interspaceshipping.com

For privacy-related requests, please include enough information for us to understand and respond to your request.

28. Important Notice

This Privacy Policy is intended as a draft for the Interspace Shipping LTD website and digital shipping platform. It should be reviewed and customized by qualified legal/privacy counsel before publication, particularly because the platform may handle information involving customers, shipment recipients, international transportation, customs documentation, and users located in different jurisdictions.