Terms & Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the Interspace Shipping LTD website, customer portal, shipment tracking platform, and shipping and logistics services (collectively, the “Services”).

By accessing our website, creating an account, requesting a quote, booking a shipment, using our tracking service, or otherwise using our Services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our Services.

1. About Interspace Shipping LTD

Interspace Shipping LTD (“Interspace Shipping,” “we,” “us,” or “our”) provides shipping, transportation, freight-forwarding, logistics, warehousing, customs-related coordination, and related services.

Our Services may include:

• Land transportation
• Ground shipping
• Air freight
• Sea freight
• International shipping
• Freight forwarding
• Warehousing
• Customs coordination
• Shipment tracking
• Logistics solutions
• Delivery services
• Packaging and shipment support

The availability of particular services may vary depending on the origin, destination, shipment type, applicable laws, carrier availability, and other operational circumstances.

2. Acceptance of These Terms

By using our Services, you confirm that:

1. You have read these Terms.
2. You understand these Terms.
3. You agree to comply with these Terms.
4. You have the legal authority to enter into an agreement with us.
5. The information you provide to us is accurate and complete.

If you are using our Services on behalf of a company or organization, you represent that you have authority to bind that organization to these Terms.

3. Changes to These Terms

We may update these Terms from time to time.

When we make changes, we may update the “Last Updated” date at the top of this page.

Where appropriate, we may provide additional notice of material changes.

Your continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

4. Website Use

You may use our website for lawful purposes only.

You must not:

• Use the website for fraudulent purposes.
• Attempt to gain unauthorized access to our systems.
• Attempt to access another customer’s account.
• Submit false shipment information.
• Use another person’s tracking number to obtain information unlawfully.
• Introduce malicious software.
• Attempt to interfere with website operation.
• Scrape or systematically extract information without authorization.
• Circumvent security mechanisms.
• Abuse the tracking system.
• Use automated systems to overload our website.
• Impersonate Interspace Shipping or its employees.
• Use our Services for illegal activities.

We reserve the right to restrict or terminate access where reasonably necessary to protect our systems, customers, employees, partners, or business.

5. Customer Accounts

Certain Services may require you to create an account.

You are responsible for:

• Providing accurate registration information.
• Maintaining the accuracy of your account information.
• Keeping your login credentials confidential.
• Taking reasonable measures to protect your account.
• Not allowing unauthorized persons to use your account.

You must notify us if you believe that your account has been compromised.

We may suspend or terminate an account where there is reasonable evidence of:

• Unauthorized access
• Fraud
• Abuse
• False information
• Violation of these Terms
• Illegal activity

6. Shipment Information

Customers are responsible for providing accurate and complete shipment information.

Depending on the shipment, this may include:

• Sender information
• Recipient information
• Origin
• Destination
• Package description
• Quantity
• Weight
• Dimensions
• Declared value
• Contents
• Contact information
• Customs information
• Shipping instructions
• Required documentation

Incorrect or incomplete information may result in:

• Delays
• Additional charges
• Customs problems
• Failed delivery
• Return of the shipment
• Additional handling
• Other operational consequences

Interspace Shipping is not responsible for consequences resulting from inaccurate or incomplete information supplied by the customer, except where otherwise required by applicable law.

7. Prohibited Shipments

Customers must not use our Services to transport goods that are prohibited by applicable law or by the applicable service or carrier rules.

Prohibited or restricted items may include, depending on the applicable route and service:

• Illegal drugs
• Stolen goods
• Explosives
• Certain weapons
• Unauthorized firearms or ammunition
• Hazardous materials
• Certain chemicals
• Counterfeit goods
• Illegal wildlife products
• Items prohibited by customs authorities
• Dangerous goods not properly declared
• Other goods prohibited by applicable law or carrier requirements

Certain goods may be accepted only when specific documentation, packaging, labeling, permits, or authorization requirements are satisfied.

We may refuse, hold, inspect, return, or otherwise handle a shipment when reasonably necessary to comply with applicable law, safety requirements, customs requirements, or carrier requirements.

8. Dangerous Goods

Customers must accurately declare dangerous or hazardous goods before shipment.

This may include materials such as:

• Flammable substances
• Corrosive materials
• Toxic substances
• Compressed gases
• Batteries
• Certain chemicals
• Other regulated dangerous goods

Dangerous goods may be subject to special packaging, labeling, documentation, transportation, and handling requirements.

We may refuse a shipment if the applicable requirements cannot be satisfied.

9. Customs and International Shipments

International shipments may be subject to customs, import, export, taxation, inspection, licensing, and regulatory requirements.

Customers are responsible for providing accurate information and documentation required for their shipment.

Depending on the shipment, this may include:

• Commercial invoices
• Packing lists
• Import/export documentation
• Product descriptions
• Declared values
• Certificates
• Permits
• Tax information
• Other customs documentation

Customs authorities may inspect, hold, delay, assess, seize, or otherwise process shipments according to applicable law.

Interspace Shipping does not control customs authorities or their decisions.

10. Customs Duties, Taxes and Government Charges

International shipments may incur:

• Customs duties
• Import taxes
• Export charges
• Brokerage fees
• Government fees
• Storage fees
• Inspection fees
• Other applicable charges

Responsibility for these charges will depend on the shipment terms, applicable service agreement, destination requirements, and applicable law.

Unless expressly stated otherwise in a quotation or shipping agreement, customers should not assume that customs duties or taxes are included in the shipping price.

11. Shipping Quotes

Quotes provided through our website or by our representatives may be based on information supplied by the customer.

A quote may change if:

• Actual package weight differs from the stated weight.
• Actual dimensions differ from the stated dimensions.
• Shipment contents differ from the description.
• The destination changes.
• Customs requirements change.
• Additional services are required.
• Carrier charges change.
• Fuel or transportation charges change.
• Additional handling becomes necessary.
• Government charges apply.

Unless expressly stated otherwise, a quote is not necessarily a guarantee of the final shipment cost.

The applicable quotation or shipping agreement should identify the charges that apply to a particular shipment.

12. Shipment Charges

Customers agree to pay applicable charges associated with their shipment.

Charges may include:

• Transportation fees
• Freight charges
• Handling fees
• Packaging fees
• Warehousing charges
• Customs-related charges
• Brokerage charges
• Storage charges
• Delivery charges
• Additional handling charges
• Other agreed service charges

Where additional charges arise because of incorrect information, special handling requirements, customs requirements, delivery issues, or other circumstances, those charges may be payable by the responsible party where permitted by applicable law and the applicable shipping agreement.

13. Payment

Where online payment is available, payments may be processed through third-party payment providers.

You agree to provide accurate payment information and authorize the applicable charges.

We may suspend services or shipments where required payments have not been received, subject to applicable law and the applicable shipping agreement.

14. Shipment Pickup

Where pickup services are available, the customer must make the shipment available at the agreed pickup location and time.

Pickup may be delayed or unsuccessful if:

• The shipment is not ready.
• The address is incorrect.
• Nobody is available where required.
• The shipment is improperly packaged.
• The shipment contains prohibited goods.
• Required documentation is missing.
• Access to the location is unavailable.

Additional pickup attempts or services may result in additional charges where applicable.

15. Packaging

Customers are responsible for ensuring that shipments are appropriately packaged unless packaging services have been expressly purchased from Interspace Shipping.

Packaging should be suitable for:

• The contents
• Weight
• Dimensions
• Transportation method
• Handling conditions
• Expected transportation environment

Improper packaging may cause damage, delays, rejection, or additional handling requirements.

Where our employees or authorized partners package a shipment, the applicable service agreement may determine responsibility for packaging.

16. Shipment Inspection

To the extent permitted or required by applicable law, Interspace Shipping or its transportation partners may inspect shipments where reasonably necessary for:

• Safety
• Security
• Customs compliance
• Regulatory compliance
• Verification of shipment information
• Investigation of suspected prohibited goods
• Operational requirements

Inspection does not necessarily mean that a shipment is suspected of wrongdoing.

17. Shipment Tracking

We may provide a shipment tracking system through our website.

Customers may enter a valid tracking number to view available shipment information.

Tracking information may include:

• Tracking number
• Shipment status
• Current recorded location
• Shipment history
• Recorded logistics events
• Estimated delivery information

Tracking information is based on information recorded in our systems and/or information supplied by transportation or logistics partners.

18. Tracking Information Is Not Continuous GPS

Unless a particular service expressly provides GPS or other real-time location technology, our tracking system does not represent continuous real-time GPS positioning.

The location displayed on the tracking page represents the latest recorded shipment event or logistics location.

There may be periods during which no new tracking event is available.

19. Tracking Number

A tracking number is assigned to a shipment for identification and tracking purposes.

Customers should keep their tracking number secure and should not intentionally disclose it to unauthorized individuals where doing so could expose shipment information.

We may use tracking numbers to identify shipments, provide customer support, and display shipment status.

20. Estimated Delivery Dates

Any estimated delivery date or delivery window is an estimate unless expressly identified as a guaranteed service.

Delivery estimates may be affected by:

• Weather
• Transportation disruptions
• Customs
• Security procedures
• Incorrect addresses
• Recipient availability
• Carrier delays
• Government actions
• Operational disruptions
• Unexpected events
• Other circumstances outside our reasonable control

An estimated delivery date does not necessarily constitute a guarantee of delivery by that date.

21. Delays

Shipments may occasionally experience delays.

Potential causes include:

• Weather
• Traffic
• Mechanical issues
• Transportation disruptions
• Customs processing
• Government inspections
• Incorrect documentation
• Incorrect addresses
• Recipient-related issues
• Security events
• Operational issues
• Force majeure events

Where appropriate, we may provide updated tracking information or estimated delivery information.

22. Delivery

A shipment may be considered delivered when delivery has been completed according to the applicable shipping service or delivery procedure.

Depending on the service, delivery may involve:

• Recipient signature
• Electronic confirmation
• Delivery scan
• Proof of delivery
• Delivery to an authorized location
• Other delivery confirmation methods

Specific delivery requirements may vary by service and destination.

23. Failed Delivery

Delivery may fail when:

• The address is incorrect.
• The recipient is unavailable.
• Access is unavailable.
• Required identification or documentation is not provided.
• The recipient refuses the shipment.
• The shipment cannot legally be delivered.
• Other delivery conditions cannot be satisfied.

A failed delivery may result in:

• Another delivery attempt
• Storage
• Return to sender
• Additional charges
• Other handling procedures

24. Returned Shipments

A shipment may be returned to the sender when delivery cannot be completed or when required by the circumstances of the shipment.

Return transportation and related charges may apply.

The customer may be responsible for applicable return, storage, handling, transportation, customs, or other charges where permitted by the applicable agreement and law.

25. Warehousing and Storage

Where warehousing or storage services are provided, separate terms or service agreements may apply.

Customers may be responsible for:

• Storage fees
• Accurate inventory information
• Collection or delivery instructions
• Documentation
• Compliance with applicable storage requirements

Storage periods may be limited depending on the service.

26. Loss or Damage

Interspace Shipping will handle claims relating to lost, damaged, or otherwise compromised shipments in accordance with the applicable shipping agreement, carrier terms, insurance arrangements, and applicable law.

Customers should report shipment problems as soon as reasonably possible after discovery.

A claim may require supporting information such as:

• Tracking number
• Proof of shipment
• Description of the goods
• Proof of value
• Photographs
• Packaging information
• Delivery documentation
• Other relevant evidence

Nothing in these Terms is intended to exclude liability that cannot legally be excluded or limited.

27. Insurance

Shipping insurance or declared-value protection may be available for certain shipments and services.

Insurance or protection is not automatically included unless expressly stated.

Where insurance is purchased, the applicable insurance terms, exclusions, limits, claims procedures, and conditions will apply.

Customers should review the applicable coverage before shipping valuable goods.

28. Limitation of Liability

To the maximum extent permitted by applicable law, Interspace Shipping’s liability for a particular shipment may be limited according to:

• The applicable shipping agreement
• Carrier terms
• Declared-value arrangements
• Applicable insurance
• Applicable transportation laws
• Applicable international conventions
• Other mandatory legal requirements

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

The final shipping agreement for a particular shipment may contain additional liability provisions.

29. Events Outside Our Control

We will not be responsible for delays, interruptions, or failures caused by circumstances beyond our reasonable control, to the extent permitted by applicable law.

Such circumstances may include:

• Natural disasters
• Severe weather
• Floods
• Earthquakes
• Fires
• Epidemics or pandemics
• War
• Terrorism
• Civil unrest
• Strikes
• Government actions
• Customs actions
• Border closures
• Transportation disruptions
• Infrastructure failures
• Cybersecurity incidents
• Power outages
• Communication failures
• Other events beyond reasonable control

Where reasonably possible, we will take appropriate steps to minimize the effect of such events.

30. Customer Responsibilities

Customers are responsible for:

• Providing accurate information.
• Providing appropriate packaging.
• Declaring shipment contents accurately.
• Providing required documentation.
• Complying with applicable laws.
• Paying applicable charges.
• Ensuring that shipments do not contain prohibited goods.
• Providing accurate sender and recipient information.
• Providing accurate customs information.
• Maintaining appropriate insurance where desired.
• Responding to requests for additional information.

31. Intellectual Property

Unless otherwise stated, the website and its contents are owned by or licensed to Interspace Shipping LTD.

This may include:

• Logos
• Trademarks
• Text
• Graphics
• Images
• Website design
• Software
• Interfaces
• Icons
• Databases
• Documentation
• Other website content

You may not reproduce, modify, distribute, sell, publicly display, or commercially exploit our intellectual property without appropriate authorization, except where permitted by law.

32. Interspace Shipping LTD Trademark and Logo

The Interspace Shipping LTD name, logo, branding, and associated marks may not be used in a way that suggests an unauthorized affiliation, sponsorship, partnership, or endorsement.

Unauthorized use of our branding is prohibited to the extent permitted by applicable law.

33. Third-Party Services

Our Services may depend on or interact with third-party services.

Examples include:

• Payment providers
• Mapping services
• Email providers
• Hosting providers
• Transportation companies
• Airlines
• Ocean carriers
• Customs systems
• Technology providers

Third-party services may be governed by separate terms and privacy policies.

We are not responsible for third-party services to the extent permitted by applicable law.

34. Website Availability

We attempt to keep our website and tracking platform available and operational.

However, we do not guarantee that the website will:

• Always be available.
• Operate without interruption.
• Be free of errors.
• Be free of security vulnerabilities.
• Always contain the most recent tracking information.

Maintenance, technical problems, upgrades, security incidents, or circumstances outside our control may temporarily affect availability.

35. Tracking Data Accuracy

Tracking information is provided for informational and operational purposes.

Tracking events may depend on information entered by Interspace Shipping employees, transportation partners, carriers, warehouses, customs facilities, or other authorized parties.

Although we seek to maintain accurate information, we cannot guarantee that every tracking event will be displayed immediately or without error.

36. Customer-Submitted Content

Where customers submit content through the website, such as:

• Messages
• Documents
• Shipment descriptions
• Support requests
• Images
• Other information

you grant Interspace Shipping the necessary rights to process that information for the purpose of providing the requested Services, subject to our Privacy Policy and applicable law.

You remain responsible for ensuring that you have the necessary rights to provide such content.

37. Fraud and Abuse

We may investigate activity that we reasonably believe involves:

• Fraud
• Identity theft
• Payment abuse
• False shipment information
• Account abuse
• Tracking-number abuse
• Unauthorized access
• Prohibited shipments
• Other unlawful or abusive conduct

Where appropriate, we may suspend accounts, hold shipments, restrict access, cancel services, or notify relevant authorities, subject to applicable law.

38. Suspension or Termination

We may suspend or terminate access to an account or certain Services where reasonably necessary because of:

• Violation of these Terms
• Fraudulent activity
• Illegal activity
• Security concerns
• Non-payment
• Abuse of the Services
• Prohibited shipments
• Other circumstances permitted by applicable law

Termination does not necessarily eliminate obligations that arose before termination.

39. Privacy

Our collection and use of personal information is described in our Privacy Policy.

By using our Services, you acknowledge that personal information may be processed as described in that Privacy Policy.

40. Electronic Communications

When you communicate with us electronically, including through email, website forms, customer portals, or other digital channels, you consent to receive electronic communications where permitted by law.

Electronic communications may include:

• Account notices
• Shipment updates
• Tracking notifications
• Quote information
• Support communications
• Service announcements
• Other transactional communications

41. Electronic Records

Where permitted by applicable law, electronic records, confirmations, communications, and documents may be used as evidence of transactions or communications between you and Interspace Shipping.

42. Accuracy of Website Information

We attempt to keep website information accurate and current.

However, information on the website may occasionally contain errors, omissions, outdated information, or inaccuracies.

We may correct or update information without prior notice.

43. No Unauthorized Advice

Information provided on our website is generally intended to describe our Services and provide general information.

Information on customs, taxes, import/export requirements, packaging, or transportation should not automatically be treated as legal, tax, financial, or professional advice.

Customers should obtain appropriate professional advice when necessary.

44. Governing Law

These Terms shall be governed by and interpreted according to the laws specified in the applicable shipping agreement or, where no separate agreement applies, the laws of:

the Province of Ontario and the federal laws of Canada applicable therein

subject to applicable mandatory laws and regulations.

The appropriate governing law and jurisdiction should be confirmed by Interspace Shipping LTD’s legal counsel.

45. Dispute Resolution

If a dispute arises between you and Interspace Shipping concerning the Services, the parties should first attempt to resolve the matter through good-faith communication.

If the dispute cannot be resolved informally, it may be addressed through the courts or other dispute-resolution process applicable under the governing law and the applicable shipping agreement.

Nothing in this section prevents either party from exercising rights that cannot legally be waived.

46. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be modified or removed to the minimum extent necessary, while the remaining provisions will continue to apply to the extent permitted by law.

47. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have permanently waived our right to enforce that provision.

48. Entire Agreement

These Terms, together with any applicable:

• Shipping agreement
• Quote
• Service agreement
• Shipping label
• Insurance terms
• Carrier terms
• Privacy Policy
• Other applicable terms

may collectively form the agreement governing your use of our Services.

Where terms conflict, the applicable shipment-specific agreement or mandatory law may control to the extent applicable.

49. Contact Information

For questions regarding these Terms, please contact:

Interspace Shipping LTD
Website: https://interspaceshipping.com
Email: info@interspaceshipping.com
Telephone: +1 249-700-9539
Business Address: Canada (Office)
Privacy Contact: info@interspaceshipping.com